Spring-Summer 2014HeartbeatsMagazineHigh-QualityCancer Care inAnacortesp. 12Island garners more awards for quality p. 2Gala of Hope raises more than $250,000! 19Commissioner’s Message Island continues to earnnational, statewide honorsCommunity preferenceealthcare-research firms across the country evaluate U.S. HospiHon dozens of available statistical categories. Many useguides IH policies, services Centerstalsfor Medicare & Medicaid Services (CMS) data that focuses onby Lynne M. Lang PhDCommissionerIn the winter issue of Heartbeats thiscolumn summarized the IslandHospital Board of Commissioners ad hocCommunity Advisory Committee (CAC)findings.
The eight committee memberscollected the thoughts of more than 300 residents about what services they want available at their community hospital.One theme that was echoed by a largeLynne M. Lang PhDmajority of respondents to our CAC was tostay autonomous and non-faith-based so our services and policiesreflected the preferences of our community, as they do now. Ourcommunity has made it very clear that the Board should not makeany move to “fit” Island Hospital into a large health system thatdoes not share our community’s values.Our community, staff and Commissioners are proud that IslandHospital’s policies clearly address the wishes of the patient, unencumbered by religious doctrine or other rules; but guided byrespect for the patient and family.For example, Island offers all medically indicated reproductiveservices and does not place limitations on the care provided byphysicians. We offer early pregnancy counseling and care based onthe wishes of the patient and family; without restriction.Island Hospital also let’s the patient or family decide on end-oflife care; always honoring the patient’s Advanced HealthcareDirectives, Medical Power of Attorney and Physician Orders forLife-Sustaining Treatment (POLST).
(To learn more about any ofthese, contact the Island Health Resource Center at (360) 2991397.)In addition, Island honors the State of Washington proceduresunder the Death with Dignity (DWD) Act. In November 2008,state voters approved the DWD initiative to allow terminally illpatients this option. Nearly two-thirds of our hospital district voters supported the enactment of this law and the IH Board voted toallow it here.We have a wonderful community with an exceptional hospital.The Island Hospital Board of Commissioners will continue to listen to our district residents and do everything in our power tomaintain our services, keep quality high and finances strong.Monthly Board meeting addedThe Board of Commissioners added a working-session meeting atnoon on the first Thursday of each month. This meeting will be open tothe public, however, no public comment or votes will take place at theworking session. The regular monthly meeting of the board – that includespublic comment and decisions requiring a vote of the commissioners –will remain on the third Thursday of each month starting at noon in thehospital’s Cypress meeting room.For more information, visit www.islandhospital.org/leadership, or call(360) 299-1327.2 Heartbeats Spring-Summer 2014healthcare quality, cost and results.
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Recently, Island Hospital was nameda national and state top hospital by three companies: Healthstrong,Healthgrades and NerdWallet.Top Performing Hospital – HealthstrongBased on results from iVantage Health Analytics Hospital StrengthIndex, Island Hospital was named one of the top 547 hospitals nationally. In this study 66 indicators – organized into three main categories:value, performance and risk – were analyzed to obtain a comprehensive and objective ranking of performance. According to iVantageHealth, organizations earning a Top Hospitals ranking are “leading theway for delivering higher quality care at lower cost.” For information, visitwww.ivantagehealth.com.Outstanding Experience Award – HealthgradesIsland Hospital was one of only 10 Washington hospitals, and 447 inthe U.S., to be honored with an Outstanding Patient Experience Award,by Healthgrades. Based on 10 measures taken from Hospital ConsumerAssessment of Healthcare Providers and Systems (HCAHPS) patient survey data from CMS, Healthgrades recognizes the top 15% of thenation’s 4,000 hospitals as providing an overall outstanding patientexperience. In naming the award-winning hospitals, Healthgradesemphasizes that these hospitals excel in ways patients value most. Formore information, visit www.healthgrades.comBest Washington Hospitals – NerdWalletIsland Hospital is Washington’s top hospital in patient satisfactionand third in the state for affordability, according to NerdWallet.com.NerdWallet Health investigated the cost of the 100 most commontreatments in 47 Washington hospitals using Medicare data to helpstate residents seeking health services. The company feels that, with100,000 newly insured individuals as a result of the Affordable Care Act,Washingtonians should diligently research where they can get the mostaffordable, high-quality care.
Visit www.nerdwallet.com for more.“We are very proud to continue to receive recognition for our highquality services, patient satisfaction, affordability andmore,” said CEO Vince Oliver.“These honors come as aresult of our exceptional,intelligent and hardworkingemployees and physiciansdoing all they can for eachand every patient. I promisethat the hospital Board ofCommissioners andAdministration will do all wecan to continue to improvethe quality of services weprovide.”▲Rayna Bolanos RN represents the high-quality and compassionate service provided at Island.As I See It.Our Mission:By Vince Oliver, IH Chief Executive OfficerFrom its inceptionthrough 2009, IslandHospital was accredited bythe Joint Commission onAccreditation of Healthcare Organizations (JCAHO,with the name recently shortened to “JointCommission”). In 2010, we switched to Det NorskeVeritas Healthcare (DNVHC), an international independent foundation with 300 offices in 100 countries.The Centers for Medicare and Medicaid Services(CMS) authorized DNVHC as an accrediting agencyfor U.S. Accreditation is required to receivepayment from CMS as well as most health-insurancecompanies.Under the leadership of our Board ofCommissioners and Administration, Island Hospitalstaff committed to achieve the highest levels of performance, quality and safety. Our goal was to conform to the strict quality standards set by theInternational Organization for Standardization (ISO).These quality-management standards, termed ISO9001, are adopted by more than a million organizations in 170 countries. ISO 9001 requirementsemphasize establishing processes that improve communication and coordination throughout the hospital leading to improved outcomes, both clinically andfinancially.As a result of a diligent three-year effort, coordinated by Island Hospital’s Director of QualityImprovement Anita McCoy RN and her staff, werealized our goal of ISO 9001:2008 certification.The global adoption of ISO 9001 may be attributable to a number of factors.
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Study after study haveshown that product/service quality, operational performance and overall results improve in organizations after they reach ISO 9001 standards. DNVHCsupports the initiatives that we have instituted forpatient safety as well as the development of best practices designed for the services we offer to our community.DNVHC is the only hospital accrediting agencythat has a process-improvement program built intoits analysis, in addition to having experience with anumber of unrelated fields. DNV’s vast experience inthese other industries can be utilized to improvehealthcare delivery.
For more information, visit www.dnvba.com.I always encourage your comments, concerns andsuggestions. Feel free to contact me at voliver@islandhospital.org or at (360) 299-1300 ext. 2411.Commissionersc/o Administration1211 24th St.Anacortes, WA Position 1Jan Iversen (President)Position 2C.W. “Buzz” Ely MDPosition 3Paul Maughan PhDPosition 4Lynne M.
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Lang PhDPosition 5A.J. 'Chip' Bogosian MDHeartbeatsis published by the Community Relations/Education Department.Comments or suggestions to:(360) 299-1310Community Relations/ EducationDirectorDennis RichardsCommunity Education CoordinatorClaire ZaugramyIslandHealth – your health-info connectionI(Skagit County Public Hospital District No.
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2)is governed by a Board of Commissioners.Correspondence to commissioners can be sent to:Health Resources CoordinatorAubre AdamsComing Soon!sland Hospital and IH clinic patients will soon beable to access their personal health informationon home computers, laptops, tablets and hand-helddevices.